Frequently Asked Questions
Everything you need to know about your Altru Apparel experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
How do I return or exchange an item?
We offer a 30-day return policy on all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your exchange or refund.
How should I care for my Altru Apparel garments?
To preserve the quality of our premium fabrics, we recommend machine washing cold with like colors and tumble drying on low. Avoid using bleach or harsh detergents.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Yes, Altru Apparel ships worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.